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KEY PERFORMANCE INDICATORS (KPI’s)   Once upon a time, when you were allowed to tell Irish jokes, performance appraisals were rather rudimentary things. A short interview by your boss who would ask questions like “How do you think you’re going?” followed by the generic response was “Yeah, good” would just about do it. Pass. But then, the idea that employees should have benchmarks to achieve started to creep into corporate culture. Moreover, goals to aspire to, like trying to

Internal Auditors. They were the corps ​d'elite who were armed with the most feared device in the bank: the green pen. In the 70s they were tough, no-nonsense people who would rather read procedure manuals than have a bubble bath with their favourite celebrity. They operated in packs, and their modus operandi involved the element of surprise. On the day of their surprise “attack” they would stealthily arrive in town, check into their motel for the projected length of their st

When the day is done and you're winding down with a nice glass of red wine, do you pause to ponder the mysteries of life, like why do banks penalise fixed rate borrowers when repaying their mortgage loan early if rates have fallen, but keep the "profit" when rates have risen? Here's the scenario. Desmond and Molly Jones (Desmond has a barrow in the market place, and Molly is a singer in a band) took out a five year Fix Rate Loan two years ago. They just won Lotto and now want